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The following is an outline of customized searches you can utilize outside of the standard Dun & Bradstreet search, which covers the credit of companies. You'll have to weigh the cost of these services against the amount of credit requested as you conduct the due diligence phase of your credit-granting process. Basic Search/Civil Filing Search • Corporation status and date of incorporation lawsuits • Officers lawsuits • UCC1 filings on business • Company phone numbers • Liens/bankruptcy information • Expanded Background Check Basic search associated individuals (silent partners/stockholders) • Affiliated companies • Civil judgments/liens • UCC1 filings (extended search) • Bankruptc y search (extended search) • Assets (real estate and vehicles) You must be proactive, not reactive, to move your business forward in today's economic climate. This will take skilled management and diversification with your internal procedures. Create an internal flowchart that your credit department must live by, and do not deviate from it. Management Practices: Vendors If you are a vendor or a manufacturer, insist on communication throughout the course of delivery. Once the product leaves your yard or place of business, give drivers specific instructions not to release materials or merchandise until an authorized signature has been obtained to show proof of delivery. Call the driver to confirm that the material or merchandise was dropped off and a signature was obtained. Call the end user to determine whether or not the material or merchandise was delivered with no issues. If the end user reports issues, send someone to inspect, document, and photograph immediately. Resolve the issue and apply credits if applicable. Call the end user's accounts payable (AP) department to establish that the material or merchandise was successfully delivered. Either obtain payment or inform AP that the invoice, along with proof of delivery ticket(s), is on its way, ensuring there will be no issues for payment on the due date of terms. Management Practices: Contractors The same rules apply to contractors. Make sure contracts are executed and that your interest is secured before the execution of any contract. If issues arise on the jobsite, documentation is key to protecting your interest. Immediately send certified mail to the client(s) to document issues and/ or resolutions. Verbal communications are ineffective if the issue escalates into a collection item or if there are any disputes regarding whether or not the full payment is due. THERMAL SHOCK: DESTROYS MOST FLOOR COATINGS TuffRez HQ is the solution. ® Polyurethane Topping with Decorative Quartz Finish TuffRez ® HQ is a Three-component Polyurethane Resin Concrete Flooring System applied at 3/16" to 1/4". It can be fnished with a decorative quartz broadcast and clear topcoat. It provides a heavy-duty, seamless topping that withstands thermal shock, impact, abrasion and chemical exposure. TuffRez HQ ® When Thermal Shock is a Concern: 3-Component Polyurethane Resin Concrete PROCESS AREAS • Steam Cleanable: non-dusting, non-tainting. • Low odor, fast cure installation. • Very high chemical resistance. • Ultra-Fresh ® antimicrobial available. Excellent wear and impact resistance suited for light to medium traffc. COLD STORAGE Call 888-797-0033 today to fnd your coating solution… or visit www.polyspec.com. Providing Proven Solutions to Diffcult Problems ©2013 ITW Polymers Coatings North America Ultra-Fresh ® is a registered Trademark of Thomson Research Associates Write in Reader Inquiry #309 July 2013 g www.coatingspromag.com 29