CoatingsPro Magazine

SEP 2018

CoatingsPro offers an in-depth look at coatings based on case studies, successful business operation, new products, industry news, and the safe and profitable use of coatings and equipment.

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Page 21 of 83

22 SEPTEMBER 2018 COATINGSPROMAG.COM is just as valid at work as it is at home. Research finds that high-perform- ing teams worked on a 5-to-1 positivity ratio. is statistic means that for every one negative comment that employees hear, they hear at least five positive comments. ese comments are not necessarily, "Yea! Everything that you do is perfect," but rather, "at's a good start of an idea; let's see how we can build it from here." It's respectful communication. In an average performing team, there is a 3-to-1 positivity ratio. At this point, the company is barely surviving. Employees are doing just enough work so that they don't get fired, and the company is probably paying them just enough so that they don't quit. It's an even balance. Finally, on a low-performing team, there is a 0.3-to-1 positivity ratio. People on a low-performing team are hearing three times more negative remarks than they are positive comments. It's almost like the old saying, "e beatings will continue until morale improves." at's not what you want. Stop trying to always fix what's broken, and instead, acknowledge what's working. W hat gets recognized gets repeated, so if you want your employees to behave productively, let them know you notice their good work. e chances are good that they will like the positive feedback and will look for ways to get more of that. W hen you give positive feedback, don't just say, "Great job!" Be specific so they know that you were paying attention to them. Look for ways to recognize your employees in the way that they like to be recognized. Some of your employees will love public applause while others will hate it. Maybe for those more reserved employees, you' ll set up a one-on- one conversation with them. Written notes are also a terrific way to connect. W hen you tell someone you appreciate him or her, you create a wonderful memory. W hen you write it down, you create a treasure. A well-placed Post-It note can make all the difference in someone's day. Just Do It To get started, sit down with your leadership team and determine the type of culture that you want to create at your coatings company. Don't focus on the things that you should do but rather the unique things that make your workplace a great place to work. Choose one or two of the top ideas that you will commit to doing over the long term. en do it. CP Lisa Ryan, engagement and retent ion spea ker, helps organi zat ions keep t heir top ta lent and best customers f rom becoming someone else's. She is an award-w inning spea ker and aut hor of 10 book s. For more infor mat ion, contact: w w w.LisaRyanSpea k Contractor's Corner N e x t G e n e r a t i o n o f S e w e r G a r d ® 2 1 0 X H B • Sprays from 10 to 300 mils in a single coat by plural component equipment • Fast Set (Dry to touch in 2 hrs @ 70 o F w/300 mil thickness) • Environmentally friendly, zero VOC's, 100% solids epoxy • Moisture tolerant, may be applied to SSD substrates • Cures in low temperature conditions • Resistant to severe wastewater environments • Properties confirmed by 3 rd party testing • Available in 15 gallon large units or 200 gallon bulk units 160 Gamma Drive, Pittsburgh, PA 15238-2989 USA | | Re ad e r In qui r y at co ati n g sp ro m a m /i n q0918

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