CoatingsPro Magazine

JAN 2018

CoatingsPro offers an in-depth look at coatings based on case studies, successful business operation, new products, industry news, and the safe and profitable use of coatings and equipment.

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Page 97 of 116

COATINGSPRO JANUARY 2018 97 coatings. In fact, the GC was so sure of that that he had already made a promise to the school administration based on what he thought he knew. I later learned that the GC promised to replace all the floors, believing the damage to be related to installation and, thereby, the GC would ensure the floors were made whole by the coating applicator. erefore, my report would mean that to honor the GC's promise of a complete floor coating replacement, the GC would be paying for it himself, even though the damage was related to the college's own maintenance staff. And so, that's what he did. e GC ended up replacing the floors in all eight bathrooms in an effort to save face with the college administration and to fulfill his premature promise. And you can bet that with the new floors came extensive training with the maintenance staff about how to care for the new floors. Key Takeaways Never, ever imply — implicitly or explicitly — that the answer is known before a full inspection is completed. Diligence in gathering all of the infor- mation is key. And each project is different, so a coating problem that may have been the cause of poor surface prep on one job does not mean that it's the same cause on the next one. If you or the general contractor can't figure out the source of the problem on your own, call in the experts to help you figure it out. Even more compelling is the prevalence of the problem encoun- tered on this project. So many claims these days in both the commercial and the residential arenas are related to improper maintenance. Just because it's a high-performance coating doesn't mean it's immune to everything. I'm a big proponent for providing a profi- cient level of maintenance instruction to a maintenance staff as sort of a house-warming present for the newly installed floors. Before you walk off a jobsite, make sure the client knows exactly how to "use" his or her new floors. Most manufacturers will gladly participate in this type of proactive approach, too, which means you might not have to come up with the instruc- tions alone. In the end, making promises without the proper information could have destroyed a few great working relationships, but because the general contractor stuck to his word, everyone ended up on speaking terms. CP Roland A. Vierra is president and CEO of FLOOR ING FOR ENSICS Inc., an independent consu lt ing f ir m specia l i zing in t he science and forensic eva luat ion of f loor cover ing per for- mance fa i lures. Vier ra has been a t hird-par t y c la ims consu ltant for more t han 30 years. For more infor mat ion, contact: Roland Vier ra , (408) 999-0922, Roland@f loor ing, w w w.f loor ing Dull spots marked by abrasion and embedded soil Surface from damaged core sample Spotted School Floors

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